Last Updated: 25/05/2024
1. Introduction
Battlegrow (“Battlegrow”, “we”, “our”, or “company”) manages gaming events, tournaments, esports programs, and online services for users (“you”, “player”, or “participant”) in India.
We are committed to protecting your privacy and ensuring your personal information is handled in accordance with applicable laws.
2. Who We Are
Battlegrow is a competitive esports platform that provides:
- Online tournaments
- Player performance tracking
- Leaderboard services
- Tournament rewards
- Official website and related platform services
- Customer support and community management
3. Information We Collect
We may collect information about you when you interact with Battlegrow services. Failure to provide certain data may limit access to tournaments or platform features.
1) Information provided directly by you
Examples:
- Username / in-game nickname
- Full name, email address, phone number
- Player ID, age, country of residence
- Tournament registration data
- Customer support queries
- Feedback or survey responses
Public chat or social-community interactions are visible to other users and may be stored.
2) Information collected automatically
Examples:
- Device info (IP address, device model, OS version, network type, etc.)
- Usage behavior on the Battlegrow platform
- Tournament activity records
- Session logs
- Crash reports
3) Information collected from third-party platforms
If you register through platforms such as Google, Apple, Facebook, etc., we may receive:
- User ID at platform
- Email address
- Display name / nickname
- Profile photo
- Basic account info allowed by your privacy settings
4. Cookies & Related Technologies
We use cookies to:
- Enable core functionality
- Improve user experience
- Analyze platform usage
Users may disable cookies in their browser settings, but doing so may affect site functionality.
5. How We Use Your Information
We use your information to:
- Operate and improve Battlegrow platform & tournaments
- Facilitate tournament participation
- Display ranking & statistics
- Prevent cheating and fraud
- Provide customer support
- Analyze user behavior and trends
- Send communications related to tournament schedules or announcements
Processing of data is based on:
- Contractual necessity
- Legitimate platform interest
- Legal compliance
- User consent when required
6. Sharing of Information
We do not sell your personal information.
We may share your data with:
- Payment processors
- Anti-cheat services
- Tournament administrative partners
- Customer support management services
- Cloud hosting providers
- Legal authorities when required by law
All third-party partners are bound by confidentiality agreements.
7. International Data Transfers
Your data may be stored in or processed through secure servers located outside India when necessary for technical, legal, or storage purposes. We take reasonable steps to ensure protection comparable to Indian legal standards.
8. Retention & Deletion
We retain data only for as long as necessary.
After account closure or inactivity, personal data is deleted unless required for:
- Fraud monitoring
- Legal obligations
- Dispute resolution
Users may request account deletion by contacting support.
9. Underage Users
Battlegrow is not intended for users under 13.
Minors under 18 require parental consent to participate in tournaments.
Parents may request deletion of their child’s data at any time.
10. External Links
Battlegrow may contain links to third-party sites or social media.
We are not responsible for privacy practices of external sites.
Users are encouraged to review their policies.
11. Data Security
We employ security safeguards to prevent unauthorized access, misuse, or alteration of your personal data.
Access is limited to authorized personnel only.
12. Your Rights
You have the right to request:
- Access to your personal information
- Correction of inaccurate data
- Deletion of data (where legally possible)
- Limit or object to processing
Users can exercise these rights by contacting us through the support email below.
13. Policy Updates
This Privacy Policy may be updated occasionally.
Continued use of Battlegrow services after changes indicates acceptance of the revised policy.
14. Contact Information
For questions or privacy-related requests:
📩 support@battlegrow.com
Grievance Officer (India)
Name: Anshul Mishra