At BattleGrow, we are committed to offering a smooth, transparent, and responsive support experience. Whether you are a player, team manager, creator, or partner — our support team is here to help you with any issue related to tournaments, accounts, technical problems, or inquiries.

How Can We Help You?

You can reach out to us for:

• Tournament registration issues
• Score or point disputes
• Cheating / unfair play reporting
• Account or login problem
• Prize pool & payout inquiries
• Technical bugs or gameplay issues
• Sponsorship & partnership requests
• Streaming or broadcasting permissions
• Other clarifications related to BattleGrow platform

Report a Player / Cheating / Misconduct

If you wish to report cheating or unfair behavior, please include:

• Suspected player’s BGMI ID
• Match date & approximate time
• Screenshots / video recording (if available)
• Description of misconduct

Cheating reports are handled privately and confidentially.

Tournament Dispute / Score Correction

If your team believes there was a scoring error:

Please provide:

• Team name
• Match number / room ID
• Screenshot of final ranking
• Clarification of discrepancy

Our team will verify match logs and take appropriate action.

Response Time

We aim to respond within:

• Standard inquiries: 12–48 hours
• Tournament-related issues: 2–12 hours
• Cheating / misconduct reviews: 24–72 hours
• Payment-related verifications: up to 7 business days

Contact Support

📩 Email Support: support@battlegrow.com
Our primary channel for communication.

🕹 Tournament Admin Contact:
(disclosed privately to registered teams)

📢 Official Announcements / Updates:
via BattleGrow notification system & socials (if applicable)

Support Ethics & Safety

• Every request is handled with confidentiality
• We never disclose personal player data publicly
• We do not respond to abusive or threatening messages
• Respectful communication is mandatory
• We treat every player equally — no favoritism

Common Questions

❓ I didn’t receive my tournament points — what do I do?

Email support with:
Team name + Match screenshot + Date/time

❓ I want to host a tournament on BattleGrow

Send us a partnership request.

❓ My payment is delayed

Payouts may take processing days due to verification.
We will update you via email once processed.

❓ I found a bug or technical issue

Provide device model + BGMI version + screenshots.

Appeal Process

If you disagree with a decision (penalty, ban, or disqualification):
You may file a formal appeal explaining your side.

BattleGrow Admin will review the appeal.
Admin decisions after appeal are final.

Responsible Gaming & Behaviour

We encourage:

✔ Healthy competition
✔ Respectful communication
✔ Zero-toxicity environment
✔ Ethical gameplay

Players who harass, flame, abuse or threaten others may face penalties or suspension.

Our Commitment

We are continuously working to:

• Improve support response times
• Enhance fairness mechanisms
• Strengthen anti-cheat systems
• Provide clear tournament communication
• Build a supportive esports community

BattleGrow cares about every player — from casual gamers to rising professionals.

Need Help? We’re Here for You.

If you have a question, issue, or concern — don’t hesitate to reach out.

BattleGrow — Support, Stability, and Sportsmanship.